Shipping & Return Policy

Shipping Rates & Delivery Estimates 

  • Shipping charges for your order will be calculated and displayed at checkout. Currently, we offer complimentary shipping in the continental US (excluding territories of the United States) for orders above $100.
  • A flat rate of $20 will be charged for orders that are below $100.
  • International Shipping: Currently, we do not sell or deliver our products outside of the continental U.S.
  • Usually, all orders are delivered between 7~15 days, excluding extreme conditions during peak holiday seasons such as Black Fridays or Christmas.

 

Order Processing

  • All orders are processed within 1-5 business days, excluding weekends or holidays.
  • Once an order has been processed we can no longer cancel your order. All requests will be treated as a return.
  • If we are experiencing a high volume of orders, the processing of orders may be delayed.

 

Requesting Shipping Address Change After Ordering

  • If you need to change your shipping address after placing an order, you must contact us as soon as possible at support@topjoblab.com, we will do our best to accommodate your request.
  • The sooner we are notified, the higher the likelihood we can update the address.
  • In some cases, a shipping address change may incur additional shipping fees. If any additional costs apply, they will be communicated to you before the change is processed.

 

Shipping Delays & Lost Packages

  • If you experience any delays or if your package is lost during transit, please contact us at support@topjoblab.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • If we are experiencing a high volume of orders, shipments may be delayed.

  • Once your package is marked as delivered by our shipping carrier and proof of delivery is provided, we consider the order fulfilled.

    If you’re unable to locate your package after it has been marked delivered, we kindly ask that you do the following:

    1. Check around your delivery location – sometimes carriers leave packages at side doors, porches, or with neighbors.

    2. Contact FedEx directly with your tracking number to file a claim or request further details.

    Unfortunately, once proof of delivery is confirmed, we are unable track the location of the products, as the responsibility for locating the package shifts to the carrier.

    We appreciate your understanding and are happy to assist with any documentation needed to support your claim with shipping carrier.

Damaged or Defective Products

  • Please inspect your order upon reception and contact us at support@topjoblab.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange for a replacement, refund or any other adjustment as needed.

 

Return

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • A restocking fee (10% of the retail price of products ordered) will be charged to all customers. Fees will be forfeited if products delivered to customers on the day of delivery already damaged or defective due to quality control issue.
  • A flat rate of $20 will be charged to account for the return shipping fee.
  • If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted, and a refund will be not be processed.
  • To start a return, please click here.


You can always contact us for any question at support@topjoblab.com.